Legal Notice

1.Website operator

This website is owned and operated by:
Business name: Thrive Mobility London
Owner: Richard Mark Thompson
Business structure: Sole trader
Business address: Whiston House, Goldsmiths Row, London E2 8SJ
Email: richard@thrivemobilitylondon.co.uk
Telephone: 0791 890 4528

Richard Mark Thompson trades under the business name Thrive Mobility London.

2.Purpose of this website

This website provides information about Thrive Mobility London, its personal training, mobility, exercise and related support services.

Website content is provided for general information and educational purposes only. It is not intended to replace personalised professional advice, medical assessment, diagnosis or treatment.

3.Medical and exercise disclaimer

Exercise and physical activity involve inherent risks. Individual responses to exercise vary according to health, fitness, mobility, medical history and other personal circumstances.

You should seek advice from a GP or other appropriately qualified healthcare professional before beginning a new exercise programme where:

● you have an existing medical condition
● you are recovering from illness, surgery or injury
● you experience unexplained pain, dizziness, breathing difficulties or other concerning symptoms
● you have been advised to obtain medical clearance before exercising
● you are uncertain whether a service is suitable for you

You must stop exercising immediately and seek appropriate medical assistance if you experience chest pain, severe shortness of breath, faintness, sudden weakness or another concerning symptom.
Nothing on this website should be interpreted as medical advice or as a guarantee that a service is safe or suitable for every individual.

4.Client screening

New clients may be required to complete a health screening questionnaire or Physical Activity Readiness Questionnaire before taking part in exercise.
Clients must provide accurate and complete information about relevant health conditions, medications, injuries, symptoms and professional medical advice.
Thrive Mobility London may ask a client to obtain medical clearance before participating where this is reasonably considered necessary for their safety.
Services may be declined, modified, postponed or stopped where appropriate screening has not been completed or where continuing would create an unacceptable safety risk.

5.Results and outcomes

Thrive Mobility London aims to provide safe, appropriate and professionally delivered services.
However, individual results cannot be guaranteed.
Progress depends on factors including attendance, consistency, health, mobility, lifestyle, medical conditions and adherence to professional guidance.
Any testimonials, examples or descriptions of client experiences represent individual circumstances and should not be treated as a promise of identical results.

6.Service terms

Personal training, mobility and home visit services are subject to separate client terms and conditions, screening requirements, booking arrangements, payment terms and cancellation policies.
Where information on this website differs from terms issued directly to an individual client, the specific written client terms will take priority.

7.Home visits

Professional boundaries, privacy, safeguarding and personal safety must be maintained during home visits.
Thrive Mobility London may terminate or refuse a home visit where:

● the environment is unsafe
● threatening, abusive or inappropriate behaviour occurs
● professional boundaries are not respected
● material health or safety information has not been disclosed
● continuing the session may place any person at risk

8.Website availability and accuracy

Reasonable care is taken to keep the website accurate and available. However, Thrive Mobility London does not guarantee that:

● all information will always be complete or current
● the website will remain uninterrupted or error free
● every service shown will always be available
● the website will be free from viruses or other harmful components

Service details, payment methods, availability, policies and website content may be changed when necessary.

9.Intellectual property

Unless otherwise stated, the branding, written content, graphics, layouts and downloadable resources on this website are owned by or licensed to Thrive Mobility London and are protected by copyright and other intellectual property laws.
Website content may be viewed or printed for personal and noncommercial use.
Content must not be copied, reproduced, republished, distributed, modified, commercially exploited or presented as another person’s work without prior written permission.

10.Third party websites

This website may contain links to websites or services operated by third parties.
These links are provided for convenience and information only. Thrive Mobility London does not control third party websites and is not responsible for their availability, security, accuracy, content or privacy practices.
Visiting an external website is at the visitor’s own discretion.

11.Limitation of liability

To the fullest extent permitted by law, Thrive Mobility London will not be responsible for indirect or consequential loss resulting from:

● reliance on general website information
● temporary website unavailability
● third party websites or services
● use of the website contrary to these terms
● failure to disclose relevant information before participating in exercise

Nothing in this notice excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

12.Equality and respectful conduct

Thrive Mobility London welcomes clients from different backgrounds and is committed to providing respectful and inclusive services.
Discrimination, harassment, threatening conduct or abusive behaviour will not be accepted in connection with website enquiries, appointments or home visits.

13.Complaints

General service complaints should be submitted to:
Email: richard@thrivemobilitylondon.co.uk
Please include your name, contact details, a description of the issue and the outcome you are seeking.
Thrive Mobility London aims to acknowledge general complaints within five working days and will investigate them fairly and appropriately.
Complaints specifically concerning personal information will be handled under the data protection complaints process described in the Privacy Policy

14.Governing law

This website, its content and this Legal Notice are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over disputes relating to the website,subject to any mandatory consumer rights or legal protections that apply.

15.Changes to this notice

This Legal Notice may be updated when the law, website, services, booking arrangements or business practices change.
The latest version will be published on this website with its effective date.